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What is views.com.my?

views.com.my is an online guide made up of real reviews from real people. views.com.my's goal is to connect people with great local businesses.

views.com.my is a fun and engaging place for passionate and opinionated influencers to share the experiences they've had with local businesses and services. Simply put it's word of mouth - amplified. And now views.com.my can help savvy business owners get the most out of their online reputation.

Can views.com.my reviews help my business?

We certainly think so, many people visited views.com.my this year to read reviews and make decisions about local businesses and services.

My business has been reviewed on views.com.my. Now what should I do?

Congratulations! Now that you are in the game. We've come up with this simple list of DOs and DON'Ts for business owners, and we hope you'll keep us posted on what works best.

First the DON'Ts:

1. DON'T review your own business or solicit reviews from your employees or friends.
2. DON'T spam views.com.my with promotional messages about your business.
3. DON'T overestimate the impact of a single negative review. It happens to even the best businesses. That said, if you see a trend of negative reviews, you may want to take this feedback and determine if there is a way to improve your business.
4. DON'T lash out at the people who have written negative reviews about you. Tempting as that may be, we see that backfiring in some cases as the views.com.my community may up the ante and even engage in "vigilante justice" by spreading more negativity. Try to remember, "the customer is always right".
5. DON'T offer incentives or payment for your customers to write positive reviews about your business on views.com.my. This sort of "shilling" often causes ill will with both current and potential customers. In addition, these paid reviews violate views.com.my's Review Guidelines and will be removed.

Now the DOs:

1. DO claim your business page and afterwards, login to views.com.my for Business Owners to keep track of your business' page on views.com.my and to engage with the views.com.my community.
2. DO add photos to your business page and make sure your business information is correct. You'll be able to immediately update your business' information via the views.com.my for Business Owners website.
3. DO thank those customers who have reviewed your business using views.com.my for Business Owners. In general your best bet is to keep it simple and positive, keeping in mind that these are your most vocal customers.
4. DO take the feedback to heart but remember that each review is just one single opinion.
5. DO start thinking about every customer as a potential supporter... and providing the excellent customer service that will encourage them to spread the word.

Frequently Asked Questions

Q: I'm a business owner and some reviews disappeared from my business' page. What happened?

A: Reviews may come or go for a few different reasons:

1. A user may have removed his or her review.
2. views.com.my may have removed the review for violating our Review Guidelines or Terms of Service (in which case we will typically notify the reviewer).
3. views.com.my has a system which automatically determines which reviews show for a given business. Just as your Yahoo or Gmail email account doesn't deliver every email (spam, etc.), we don't show every review. This protects both business owners (by suppressing reviews that may have been written by a malicious competitor, for example) and consumers (by suppressing reviews that may have a definitive bias, having been written by owners or their friends). It's important to note that these reviews are not deleted (they are always shown on the user's public profile) and may reappear on the business listing page in the future.

Note: Our support team cannot manually restore reviews that are not currently displayed, should you contact us about missing reviews you will receive the information above.

Q: Will views.com.my remove bad reviews if a business pays for sponsorship?

A: Absolutely not. Reviews of views.com.my sponsors and non-sponsors are treated identically, and any complaints are handled by the same user support team, operating under the same Review Guidelines and Terms of Service.

While non-sponsors receive free email support, sponsors also have an account manager they can contact. Account managers do not handle complaints about reviews, and any complaints they receive about specific reviews are handed off to the user support team. Only a member of the user support team can remove a review and this team is not part of the sales organization. Please note that members of our user support team do not receive compensation tied to sales performance. It's our version of checks and balances.

As you probably realize, negative reviews are a normal part of doing business (what company has never had an upset customer?), so you shouldn't be surprised if you find the occasional negative review on your own page. While it's important to look for patterns in your reviews (bread is stale, a problem employee, flat sodas), you should take any individual perspective with a grain of salt.

Q: Does views.com.my allow sponsors to move bad reviews to the bottom of their page?

A: Absolutely not. Sponsors can highlight a single review at the top of their page, which is clearly marked with a heading denoting their sponsorship, and that the review has been chosen as the business owner's favorite. Following that, review order is determined by a combination of recency and user voting, and this methodology is applied to all businesses, sponsors or not.

Q: Is views.com.my just a place for rants? How do the reviews break down by rating?

A: We will let you know when we do our first reviews audit on June 2009.

Claiming Your Business Page

Claiming your business page is a great way to get involved in the views.com.my community and to ensure you're putting your business' best foot forward. Once you have claimed your business page you'll be able to access numerous features (track how many people view your business on views.com.my, private customer messaging, immediately update information about your business) on views.com.my for Business Owners that are geared towards business owners like you.

Claiming your business page involves three simple steps:

1. Setup your user account.

2. Write email to us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it to verify. This allows us to protect you and your business.

3. We will set the listing to your account and you're ready to go.

Promote Your Reviews

First off, congratulations on your well-earned customer testimonials! Stellar reviews can have a huge impact on your business, so we suggest the following:

Put a customized views.com.my badge on your own website. Once you have claimed your business page you can find free badges for your business by going to views.com.my for Business Owners.

views.com.my Sponsorship Program

Enhance your business page on views.com.my with a slide-show, a personalized message from your business, a featured favorite review and timely business news and announcements.

Advertising

Promote your business as a sponsored search result and on your competitors' business pages. Target potential clients while they are making decisions about where to spend their money on a business like yours.